Windows Hosting & Reseller Hosting Experts.

Terms Of Service

Billing Policy

Domain Name Policy

Refferal Scheme/ Affiliate Scheme Policies

Privacy Policy

WinServe - Billing and Cancellations

Service:
Prompt payment is necessary to ensure uninterrupted service of your account.
For credit card customers, you will be automatically charged the appropriate amount at the beginning of your account's billing period and periodically charged at the billing cycle you choose when ordering. Unless a cancellation request has been accepted and confirmed by WinServe all billing will continue at the selected billing cycle.
For cheque and direct bank payment customers, WinServe must receive your cheque or bank payment by the beginning of your billing period. Late payments, credit card refusals, expirations, chargebacks and disputes are subject to fines, suspensions and account terminations at WinServe's discretion. All unpaid balances incurred during period of service by WinServe are subject to collection. In addition, WinServe reserves the right to suspend other services until any outstanding debt is cleared

30 Day Refund Policy:
100% satisfaction guaranteed. If you are not completely satisfied with your shared hosting plan, for whatever reason, we will refund all your money if you request that within 30 days of your account opening. No questions asked. No quibbles.

Please note: There is no refund for a domain registration, SSL Certificates or Dedicated Server fees.

Fees:
WinServe reserves the right to charge a £100.00 fee for returned cheques as well as chargebacks. For international customers, if you are sending a cheque or money order the amount must be drawn in UK sterling.
WinServe reserves the right to change pricing at anytime, if this occurs and it does not meet your approval, you can cancel your account.

Cancellations:
Please contact the sales department at www.winserve.co.uk/contact to request cancellation of any services. Please ensure you mention your account number. You will receive an email confirmation upon the cancellation of your account.

Submission of a cancellation email does not automatically complete the cancellation request - your account may be past due or delinquent in which case the balance must be settled before cancellation of an account can be possible. Domain name transfers, non-usage, Internic problems, ISP problems, or any other secondary issues not directly related to WinServe'ss services does not qualify an account for cancellation. Customers are urged to make sure that they receive a cancellation confirmation from WinServe, indicating the closure of a domain and/or an account has been completed. Refunds will be given at the discretion of the Company Management.

Bandwidth Charges:
Any traffic overage will be billed at the end of each month. Traffic overage will be calculated using monthly traffic data (collected via MRTG and/or server logfiles) used minus the accounts allowance. This will be billed at the current rate per gigabyte which is displayed on the main website at http://www.winserve.co.uk/hosting.
WinServe shall have the right to take corrective action if a customer's bandwidth is excessive and interrupts service for other customers. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services

Payment Options:
Payment options are as follows:

Credit / Debit Cards:
WinServe accepts Mastercard, Visa, Visa electron and Solo credit/debit cards.

Cheque Payment:
WinServe cannot guarantee that a service will be provided until after any received cheques have been cleared.

Standing Order:
WinServe cannot guarantee that a service will be provided until after any standing orders have been received.

Account:
A 30 day payment account can be applied for upon request. Please contact WinServe accounts department for details.

Refunds:
Refunds will be given at the discretion of the Company Management.

Special Offers and Promotion Codes:
Special offers and promotion codes may sometimes be available through our website or other sources. Special offers may only be valid between specific dates and can be removed for new orders at any time. Unless specifically mentioned in the offer if a special offer is not available when you renew your services then the full current price must be paid in order to renew any services that were received at discount or free of charge. Special offers only apply to new services ordered while the offer is available. Unless specifically mentioned in the special offer existing clients services will not be eligible for the special offer.

WinServe - Domain Name Registration & Dispute Policy

This Service Agreement ("Agreement") sets forth the terms and conditions of our agreement relating to your use of the domain name registration services provided by WinServe to register an Internet domain name, as well as the registration of the domain name.

To complete the registration process, you must acknowledge that you have read, understood, and agree to be bound by all the terms and conditions of this Agreement, any rules or policies that are or may be published by WinServe from time to time, and the rules and regulations set forth by the registry administrators for the respective registries. This Agreement will become effective upon acceptance by WinServe..

WinServe may at its sole discretion, elect to accept or reject any application for registration of domain name for any reason, including but not limited to, rejection due to a request for registration of a prohibited domain name.

ICANN oversees the .com, .org and .net top-level domains. Nominet oversees the .co.uk, .org.uk, .ltd.uk and .plc.uk top-level domains.

Upon WinServe’ receipt of domain name registration information from you, WinServe shall submit the information to the registry administrator for the appropriate top-level domain for approval and processing. The registry administrator then puts into effect the domain name registration.

Fees:
As consideration for WinServe providing domain name registration services to you, you agree to pay WinServe, prior to the approval of the desired domain name registration, the amounts set forth in the WinServe Price Schedule, as amended from time to time, for the initial registration of the domain name and any subsequent renewals.

Your application will not be registered until WinServe receives actual payment of the registration fee. If WinServe does register a domain name prior to payment of the registration fee, WinServe reserves the right to cancel that registration or restrict use of the domain name until payment has been received.

All fees must be prepaid and are non-refundable, in whole or in part, even if the domain name registration is suspended, cancelled or transferred prior to the end of the registration term.

In the event of a charge back by a credit card company or other payment provider authorized by WinServe, the domain name registration shall be transferred to WinServe as the paying entity for the registration. WinServe may reinstate your domain name registration at its sole discretion upon its receipt of the registration or renewal fee and its then current reinstatement fee. The reinstatement fee is currently UK £50.

Payment must be made by credit card or other methods we indicate in registration application or renewal form. We make no commitment to renew your domain for you upon its expiry, however we may contact you before the expiry date to remind you.

Dispute Policy for domains ending in .com, .net or .org
Approved by ICANN
Purpose. This Uniform Domain Name Dispute Resolution Policy (the "Policy") has been adopted by the Internet Corporation for Assigned Names and Numbers ("ICANN"), is incorporated by reference into your Registration Agreement, and sets forth the terms and conditions in connection with a dispute between you and any party other than us (the registrar) over the registration and use of an Internet domain name registered by you. Proceedings under Paragraph 4 of this Policy will be conducted according to the Rules for Uniform Domain Name Dispute Resolution Policy (the "Rules of Procedure"), which are available at http://www.icann.org/udrp/, and the selected administrative-dispute-resolution service provider's supplemental rules.

Dispute Policy for domains ending in .uk:
Disputes involving UK domain names are handled by Nominet UK. You can read the terms of their dispute policy and their rules at http://www.nominet.org.uk/DisputeResolution/DrsPolicy/

General:
Your statutory rights are not affected by any of the above.

WinServe - Referral and Affiliate Scheme Terms and Conditions

Existing Client Referral Scheme Terms and Conditions:
WinServe may sometimes offer a referral scheme that allows existing clients to refer new clients to WinServe and earn a credit against their account. The points below cover the terms and conditions that must be met by both parties to enable any referal credit to be succesful.

• The referred client must not have breached any of our terms of service or other policies.
• In order for a refreral credit to be generated the referred client must have their account active after 31 days of ordering their hosting plan and have paid their second recurring invoice for their new hosting plan. This is the invoice generated 1 month after every new order.
• The referee must still have an account open and not owe any outstanding fees to WinServe to be eligible for the credit.
• Referral credits are only made against new clients that sign up for one of our hosting or reseller plans. Just ordering a domain name or add-on service is not included in this offer.
• The credit amount earned for each referral is the equivalent of the amount paid by the new client for one months hosting as advertised on our website www.winserve.co.uk not including taxes (VAT).
• We do not allow spamming or bulk mailing of any kind to be used by clients to take advantage of this offer. If we are notified a client sent spam advertising our site, the clients account will be discontinued and all referral credits will be voided.
• WinServe reserved the right to remove this referral scheme at any time.
  

WinServe - Privacy Policy

Visitors to our websites:
WinServe has taken every care in the preparation of the content of their websites. To the extent permitted by applicable law, WinServe disclaims all warranties express or implied, as to the accuracy of the information contained in these websites.

WinServe shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials in this website.

Certain (hypertext) links in these sites will lead to websites that are not under the control of WinServe. When you activate any of these links you will leave WinServe’ website and WinServe will accept no responsibility or liability in respect of the material on any website that is not under the control of WinServe.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of WinServe or any of its employees.

These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Privacy Policy:
The following provides detail about our Privacy Policy. WinServe, treats your privacy seriously. In general, we use the personal information that we collect from you to identify personal preferences and match your needs with relevant products, and process any orders that you may make through our website.

Notice:
This policy only applies to websites hosted at and comprising part of the WinServe service and not to the companies, individuals, organisations or other websites to which there are links.

How Do We Collect Information About You and How Is It Used?
You may provide personal information when communicating with us. You may order a product or a service and give your name, e-mail address, delivery address, credit or debit card number and expiry date so that the order can be processed and your products (or services where appropriate) delivered to you. Sometimes you may be asked for your telephone number. If you enter a competition or promotion we will ask for your name, address and e-mail address. We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies (see below). It may be that some of the personal information you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information ("sensitive information") will only be disclosed with your express consent. It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information ("confidential financial information") will be dealt with as described below. We may use personal information collected about you to personalise your visits to our website and recommend goods or services to you. We also use the information to help us develop the design and layout of our website to ensure that our sites are as useful and enjoyable as possible. We may use personal information collected about you to let you know about functionality changes to our website or changes to our terms and conditions of use. Sometimes (and only in accordance with any preferences selected by you) we or our affiliated companies might use the personal information collected about you to let you know about, new goods, services or offers that you might find interesting.

Traffic Data:
We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.

Other Disclosures:
WinServe reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.

Cookies:
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting this site our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including purchasing items.

WinServe customers:

What information do we collect?
When you sign up for WinServe'sss services, you provide us with both contact and payment information. Contact information typically includes your name, address and phone number. Payment information typically includes your credit card number.

While you are an WinServe customer, we manage information with regard to your account status, choice of services and customer logs. In addition, we may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

How do we use this information?
We use the contact information you provide us with to establish our service for you. We use payment information for payment processing purposes only. We create and maintain other information such as customer account status, choice of services and customer logs in the normal course of providing a service.

We will not disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with or bring legal action against someone who may be causing harm or interfering with the rights or property of WinServe, our customers, or others, or where WinServe has good belief that the law requires such disclosure.

Neither will WinServe, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that WinServe stores or transmits for its customers. The circumstances under which WinServe will disclose such electronic customer communications are when: 1. It is necessary in order to provide service to the customer; 2. It is necessary to protect the legitimate interests of WinServe and its customers; 3. It is required to cooperate with interception orders, warrants or other legal processes that WinServe determines in its sole discretion to be valid and enforceable; and 4. It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by WinServe and appear to appertain to the commission of a crime. WinServe disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. WinServe will, however, review, delete or block access to communications that may harm WinServe, its customers or third parties. The grounds on which WinServe may take such action include, but are not limited to, actual or potential violations of WinServe 's Terms of Use.

Customers may opt out of receiving newsletters and/or notices of new or upgraded products from WinServe by sending a request to privacy@WinServe.com In this request, customers must identify their domain name and contact information.

Please note, however, that WinServe reserves the right to send bulletins and other important information regarding our services at our discretion.